Phyllis R. Austin
Senior VP, Human Resources, Boys & Girls Clubs of America

Phyllis has more than 30 years of impressive experience and credentials in Human Resources. Most recently, she served as executive vice president, Global Human Resource Management for Atlanta-based Crawford & Company, the world's largest independent provider of claims management solutions to the risk management and insurance industry, with an expansive global network serving clients in more than 70 countries. In her near decade with Crawford, Phyllis held responsibility for all aspects of human resources, including talent management, employee relations, and benefit and compensation design and administration.

Previously, Phyllis served as vice president of Human Resources for DS Waters of America LP in Atlanta. She also held a number of executive HR positions at Danone Waters of North America in Pasadena, Calif., including vice president of Human Resources and director of Compensation, Benefits and HRIS. Earlier in her career, she served as first vice president of Human Resources for Great Western Financial Corp. (acquired by Washington Mutual, now Chase) in Chatsworth, Calif.

Phyllis holds a Master of Business Administration degree, with an emphasis in Human Resources, from California State University, Long Beach and a Bachelor of Science degree from the University of Southern California. She also earned her Human Resources Management professional designation from the University of California, Los Angeles.

20% of Club members are 11-12 years of age.
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